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  Return and Exchange Policy

1. No returns allowed after 15 days of the invoice date. For special circumstances, a RA number will have to be assigned by our Returns Manager.

 

2. Any diamond ring Re-Sized will not be refunded or exchanged and all warranty will be void. There will be a 15% re-stocking Fee on all returned merchandise which has been sized or damaged.

 

3. Gold Star Independent LLC, is not responsible and will not warrant diamonds that have fallen off due to sizing or everyday use. We will repair for a nominal charge.

 

4. All merchandise dealt with us after sale must carry Gold Star Independent LLC, price tag. If tag is not present or has been tampered with, will void all warranties.

 

5. RETURN AUTHORIZATION (R.A. #) will need to be acquired before sending Gold Star Independent LLC any returns or exchange request. ALL RETURNS/EXCHANGES ARE UPTO APPROVAL.

 

6. Any merchandise sent to Gold Star Independent LLC for a return/exchange request not accompanying a R.A. # WILL NOT BE ACCEPTED.

 

7. Obtaining a R.A. # does not automatically define approval of a return/exchange.

 

8. There will be a $35USD return cheque fee for all cheques, money orders, cashier cheques.

 

9. ALL INVOICES ARE IN UNITED STATES DOLLARS (USD). ALL FOREIGN CURRENCIES AND PAYMENT TRANSACTIONS ARE SUBJECT TO FINAL PAYMENTS BY OUR BANK.

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